The NeoStore recently received a server upgrade and there was a complication during the transfer to Rackspace.  Any emails sent to cs@neostore.com between January 4th and January 15th were rendered undeliverable and cannot be recovered.  Please resubmit your email(s) if any were sent during this time frame and a response will be provided to you within 24 hours. All aspects of the NeoStore are fully functional and secure.