- Mission Statement
- Return Policy
- Privacy
- To provide our customers with a comprehensive source for neo-geo systems,
games, & accessories.
- To provide quality merchandise at a competitive price.
- To describe all item listings with accuracy, especially when concerning
condition.
- To ship all orders within 24 hours of purchase.
- To provide top notch web based customer service to all of our
customers.
Returns fall into four main categories with special policies and procedures
for each.
- I ordered the wrong product - Please e-mail sales@neo-geo.com
explaining the situation and if you would like the product replaced with the
proper product or a refund. You will be e-mailed back instructions for
returning the product. Returns under this category will be charged a
20% restocking fee. Return freight and liability will be the responsibility
of the customer.
- I ordered and received the correct product, but changed my mind - If
we have completed our job flawlessly on our end, but you change your mind due
to customs fees, didn't like game, or any other personal reason, you will be
charged a 20% restocking fee for returns under this category. Understand that
we cannot be responsible for customs fees charged by foreign governments, but
we always try to help our customers out by declaring low values for overseas
orders. Return freight and liability will be the responsibility of the
customer.
- The product was damaged in shipping - All orders are shipped well
packaged and although such an incident is extremely rare, please e-mail
sales@neo-geo.com explaining the situation. Also, please retain shipping materials.
We will quickly replace the damaged product and provide
instructions for returning the damaged product and shipping materials.
- The wrong product was received - We are careful to check and
recheck every shipment. If you ever receive the wrong product please
e-mail sales@neo-geo.com
explaining the situation and we will quickly replace the product correctly
and credit back the freight cost of your original shipment.
The Neo Store commits to hold all customer information securely and
privately. We do not sell or share our customer information with anyone.
All transactions are considered confidential in nature.
Copyright © 2003 Neo-Geo.com. All rights reserved.
Revised: October 08, 2003