- To provide our customers with a comprehensive source for Neo-Geo
systems, games & accessories.
- To provide quality merchandise at a competitive price.
- To describe all item listings with accuracy, especially when concerning
- To ship all orders within 24 hours of purchase if possible.
- To provide top notch web based customer service to all of our customers.
WARRANTY AND RMA POLICY FOR Solid State Disks:
SSD sales are final, unless previously explicitly arranged. Returns are
accepted for RMA exchange or repair only (this is an industry standard for all
Mtron and MemoRight distribtors). Mtron PRO series and MemoRight SSDs have a 5
year warranty. Mtron MOBI SSDs have a 3 year warranty.
Returns all other products fall into four main categories with special
policies and procedures for each.
- I ordered the wrong product - Please e-mail
firstname.lastname@example.org explaining the
situation and if you would like the product replaced with the proper product
or a refund. You will be e-mailed back instructions for returning the
product. Returns under this category will be charged a 20% restocking fee.
Return freight and liability will be the responsibility of the customer.
- I ordered and received the correct product, but changed my mind -
If we have completed our job flawlessly on our end, but you change your mind
due to customs fees, didn't like game, or any other personal reason, you
will be charged a 20% restocking fee for returns under this category.
Understand that we cannot be responsible for customs fees charged by foreign
governments, but we always try to help our customers out by declaring low
values for overseas orders. Return freight and liability will be the
responsibility of the customer.
- The product was damaged in shipping - All orders are shipped well
packaged and although such an incident is extremely rare, please e-mail
email@example.com explaining the
situation. Also, please retain shipping materials. We will quickly replace
the damaged product and provide instructions for returning the damaged
product and shipping materials.
- The wrong product was received - We are careful to check
and recheck every shipment. If you ever receive the wrong product please
e-mail firstname.lastname@example.org explaining the
situation and we will quickly replace the product correctly and credit back
the freight cost of your original shipment.
All NeoStore.com customers shall have the responsibility to ensure that each
and every product they purchase from NeoStore.com is suitable and appropriate
for their intended purpose. NeoStore.com shall be held harmless for any
malfunction or incompatibility which results from improper installation or use.
NeoStore.com does not provide shipping and handling on returned or exchanged
merchandise. Shipping shall be the responsibility of the customer and shall not
be the responsibility of NeoStore.com.
The NeoStore commits to hold all customer information securely and privately.
We do not sell or share our customer information with anyone. All
transactions are considered confidential in nature.
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