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Shipping Policy


Shipping time
All orders are typically processed and shipped within 1 business day (Monday through Saturday and occasionally on holidays). You will receive tracking information by email at the time your package is shipped.

Packaging
The NeoStore respects the value/rarity/collectibility of your items. Regardless of price, your order is packaged so securely and well protected that shipping damage virtually never occurs. For example, double boxing is usually standard practice for AES/home carts, especially when shipping internationally.

Carriers
We use USPS and FedEx. FedEx World Headquarters are based here in Memphis, TN, the same city as the NeoStore, and that translates to less handling, a more direct route, and faster delivery for you. All shipping methods offered by the NeoStore are trackable.

USPS FedEx

Customs (declared value)

By default, the NeoStore will include a packing slip (not an invoice) that does not reveal the purchase amount, and the value declared is typically a small fraction of the purchase price. However, by using the comment section during checkout, international customers can provide specific instructions that the NeoStore will follow regarding:
  • value/amount
  • declaring as gift, returned goods, or merchandise
  • including or excluding packing slip or invoice
  • mention or exclusion of the NeoStore from the shipping forms
Will the NeoStore ship to my country?
Yes! We have customers from all over the globe. The NeoStore will ship to whatever address you choose during PayPal checkout: PO Boxes, APOs, the Middle East, Eurozone, South Africa, Mother Russia, North Korea... worldwide. If paying by credit or debit card directly (outside of PayPal), we must ship to your billing address on file with your card issuing bank. However, if our Fraud Score service flags your order as high risk (low score), then your payment could be refunded and then you would be asked to make payment by another method (probably PayPal).

Returns
To see the complete details for returns, please review our return policy.
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